Consumer Alerts

Equifax Breach Settlement July 29, 2019

In September of 2017, Equifax announced a data breach that potentially impacted the personal information of approximately 147 million people. Recently, a settlement was reached with Equifax which includes up to $425 million in monetary relief to consumers and some civil penalties.

If you are unsure whether you or a member of your family were impacted by the breach, you can check on the Equifax website dedicated to this incident. Should you find that you were impacted by the breach, you can follow the process outlined on their site to receive access to free credit monitoring, potential cash restitution, and identity restoration services.


Hey, That’s My Stuff! How to Avoid Mover Scams July 3, 2019

Family Unpacking Moving In Boxes From Removal Truck
4,100 consumers filed moving fraud complaints in 2017, according to the Federal Motor Carrier Safety Administration. How can you avoid negative experiences? Be aware of common scams, and take steps to protect yourself from these fraudulent activities.
Get it in writing: It might be tempting to get a quick quote and schedule your move over the phone. Don’t do it. This is one of the easiest ways to get scammed. Since you have nothing in writing, the movers can easily charge whatever they want once they begin, and they may hold your belongings hostage until you pay an outrageous amount. Always schedule an in-house walk-through to get an accurate quote, and get the agreed-to amount in writing.
Read the fine print: When you sign a contract with a mover, read all the fine print. Make sure you understand the terms of payment before you sign. Unscrupulous movers may include terms that allow them to hijack your belongings after demanding more money. If you’ve signed anything that allows for these practices, the police will be unable to intervene.
Vet the movers: Before you agree to work with a moving company, research its reputation. Contact the Better Business Bureau to check the company’s rating. Ask for recommendations from friends. Read online reviews. Ask movers for proof of registration, proof of insurance and an office address. Take the time to vet the mover, so you know you are working with someone you can trust.
Try a hybrid approach: Consider renting and driving the truck yourself, and hiring movers for loading and unloading only. This will keep your possessions under your control to prevent hijacking scams. (It can also reduce the cost of the move!)

Counterfeit Bills in Thorp March 29, 2019

Multiple reports are coming in from different areas for counterfeit bills. See details below:

From the City of Thorp (3/29/2019): Businesses and residents of Thorp, please keep an eye out for FAKE $100 bills circulating throughout the City. Thorp Police Department has recovered several of these fake bills. If you do find any, contact the PD at 715-669-5523. There are Chinese characters on the back side and the paper feels differently than real bills, but at quick glance look very similar.

counterfeit bills - thorp wisconsin


From the Eau Claire Police Department (3/28/2019):

Information for retailers! We have seen an increase in counterfeit currency being exchanged the past few weeks. This is a $100 bill passed this morning.

counterfeit bill - eau claire 1


Here are some tips to identify a counterfeit bill:

  • Feel of the bill
  • Look for the watermark portrait
  • Look for a security thread
  • Look for color changing ink
  • Pay attention to blurry boarders
  • Use a counterfeit money detection pen
  • The money may have a “Motion Picture Use Only” written on it


Mobile Bank App Upgrade-Coming Soon March 14, 2019

Forward Bank is dedicated to providing the best tools and banking experience for our customers. That’s why we’re upgrading our current Mobile Bank App. New features will include: 

forward bank mobile bank app - sample 1


forward bank touch id login


Login with your fingerprint

Use your fingerprint for faster, easier, and safer access to your mobile bank app account.








Turn Debit Card On/Off

If you misplace your debit card, turn it off instantly right from your mobile device.

forward bank mobile app - apply online

Turn it back on just as easily! 










Open a new account or apply for a mortgage

No need to come into the bank – open your new checking, savings, CD or money market account anytime, anywhere with your mobile device! Or take advantage of the Online Mortgage Center and fill out your application quickly from the convenience of your home. 





Continue to enjoy these convenient mobile app features:
  • Pay a Bill
  • Deposit a Check
  • Make Loan Payment
  • Transfer Funds
  • Pay-a-Friend
  • and more!


TIP: Turn on Automatic Updates on your mobile device to receive the app upgrade automatically. If choose not to, then you will need to go to the app store for your device and initiate the update manually.


We hope you enjoy these new features and we appreciate your patience as we continually work to provide you with the latest in convenience banking technologies. If you have any trouble accessing the mobile banking app after the update, please give us a call or stop by one of our offices. We would be more than happy to help walk you through the process.


Protect Yourself from Gift Card Scam December 6, 2018

Scam-AlertIt is being reported that several old and reliable scams are circulating in the area. These have included email impersonations of executives requesting gift cards for the holidays, human resource record requests, payroll information changes, and fraudulent local sports fundraising campaigns.


With the holiday season these activities usually peak. 


A few businesses in the area have fallen victim to this scam. We encourage you to advise your staff to watch the email addresses requesting gift card purchases and pay close attention to unusual requests from internal personnel, dealing with customers, and personally.


Be safe out there!


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