Customer Announcement: COVID-19 Readiness March 13, 2020
Like businesses and families throughout the state and nation, the team at Forward is constantly monitoring the developing situation with COVID-19. The center of all our decisions will be the safety of our customers and employees.
Forward has a comprehensive plan in place to ensure banking operations continue with as little disruption as possible. We’ve been working with our vendors, reviewing staff needs, and putting contingency plans in place. These include remote access capabilities, alternate work locations for employees, and continuity plans for critical operations if needed.
Branch Access and Safety
We are making every effort to maintain regular operations throughout our network of locations. To maintain a safe environment for our customers to conduct their transactions, we have implemented additional cleaning and sanitizing procedures for all areas of our facilities. Our staff is well educated on what to look for with COVID-19 and is encouraged to stay at home if they or family members are ill to prevent the spread to colleagues or customers.
Additional Access to Accounts
To access your accounts without going inside your local office:
- Try our deposit accepting ATMs in Colby, Marshfield, Medford and Thorp.
- Download our mobile app or enroll in online banking so you can:
- Check balances
- Transfer funds
- Pay bills
- Send person-to-person payments
- Deposit checks via the mobile app
- Call in to our voice banking system at 800-671-0942
If you haven’t downloaded our mobile app or enrolled in online banking,
Enroll Now or Download the App
Use the links or simply search either store for FORWARD BANK MOBILE.
Updates and Additional Information
We will be updating our website with any new information as it becomes available. If there are changes to account access or branch hours of operations, we will update the website and will notify customers via email and through our voice banking system.