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Contact Us

At Forward, we take pride in helping you navigate your banking, investments, and insurance needs. Our experts are standing by to answer your questions.

Have a question or need assistance? We’re here to help. Choose the option that works best for you.

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    Connect Locally

    Visit In-Person or Call

    Find your nearest Forward location for hours, directions, and local phone numbers, or call us at 1-800-671-0942.

    Get answers anytime

    Chat with Skye

    Ask Skye, our Virtual Assistant, questions 24/7. During business hours, Skye can also connect you with a member of our team when you need more help.

    Urgent card help

    Lost or Stolen Card

    If your card is lost or stolen, please contact us immediately for assistance:

    Lost Debit Card: 833-933-1681
    Lost or Stolen Credit Card: 800-558-3424

    From Digital Banking

    Secure Message

    Need help with your account? Send us a secure message through Digital Banking to safely share account details and other sensitive information.

    Insurance

    Policy Changes

    Need to request a policy change for your personal or commercial coverage? Send our team an email and we’ll be in touch.

    Personal: [email protected]
    Commercial: [email protected]

    Please note time-sensitive requests or private information should NOT be sent through our Contact Us form or email. For your protection, Forward Bank will not provide confidential information such as your account numbers, online banking credentials, credit card numbers via this format.

    Insurance and Investment products are: Not FDIC Insured. May Lose Value. Are Not Financial Institution Guaranteed. Are Not A Deposit. Are Not Insured By Any Federal Government Agency.