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Contact Forward

At Forward, we take pride in helping you navigate your banking, investments, and insurance needs. Our experts are standing by to answer your questions.

Phone Numbers

Customer Support Hours

Monday-Thursday: 8:30am – 4:30pm
Friday: 8:30am – 5:00pm

Email

General: [email protected]

For Insurance Policy Changes or Requests

Lost Debit Card

If you’ve lost your debit card, please call 833-933-1681 to report it.

Lost Credit Card

For questions about your credit card account or to report a Lost or Stolen Card. 24 Hour Cardmember Service: 800-558-3424.

Please note time-sensitive requests or private information should NOT be sent through our Contact Us form or email. For your protection, Forward Bank will not provide confidential information such as your account numbers, online banking credentials, credit card numbers via this format.

Insurance and Investment products are: Not FDIC Insured. May Lose Value. Are Not Financial Institution Guaranteed. Are Not A Deposit. Are Not Insured By Any Federal Government Agency.